{"id":795,"date":"2019-05-03T14:43:45","date_gmt":"2019-05-03T11:43:45","guid":{"rendered":"http:\/\/termtech.com.tr\/?p=795"},"modified":"2026-03-24T09:08:40","modified_gmt":"2026-03-24T06:08:40","slug":"atmlerde-musteri-gozunden-guvenlik","status":"publish","type":"post","link":"https:\/\/termtech.com.tr\/index.php\/atmlerde-musteri-gozunden-guvenlik\/","title":{"rendered":"ATM\u2019lerde m\u00fc\u015fteri g\u00f6z\u00fcnden g\u00fcvenlik"},"content":{"rendered":"<p>Avrupa\u2019da ge\u00e7ti\u011fimiz g\u00fcnlerde ya\u015fanan a\u011f sorunu nedeniyle kredi kart\u0131 kullan\u0131m\u0131n\u0131n ge\u00e7ici olarak durmas\u0131, d\u00fcnyan\u0131n hala nakit kullanmak zorunda oldu\u011funu ve manavdan benzin istasyonuna kadar her yerde hala nakit kullan\u0131ld\u0131\u011f\u0131n\u0131 g\u00f6sterdi.<\/p>\n<p>Bundan 50 y\u0131l \u00f6nce nakit ihtiyac\u0131m\u0131z oldu\u011funda bankaya gidiyor, s\u0131raya girip bekliyor ve para \u00e7ekiyorduk. Bu durum ilk ATM\u2019lerin kurulmas\u0131 ile beraber y\u0131llar i\u00e7inde ortadan kalkt\u0131. Art\u0131k nakit ihtiyac\u0131 duyuldu\u011funda kimse banka \u015fubesine gidip s\u0131raya girmiyor.<\/p>\n<p>ATM\u2019lerin hayat\u0131m\u0131za girmesi ile beraber, yeni bir su\u00e7 t\u00fcr\u00fc de ortaya \u00e7\u0131kt\u0131, ATM\u2019ler h\u0131rs\u0131zlar i\u00e7in yeni bir gelir kap\u0131s\u0131 oldu. Bu yeni su\u00e7 t\u00fcr\u00fcn\u00fcn olu\u015fturdu\u011fu tehdidi tam olarak anlamak i\u00e7in Axis firmas\u0131 bir \u00e7al\u0131\u015fma ger\u00e7ekle\u015ftirdi ve \u201cGlobal Consumer Perspectives on ATM Safety\u201d adl\u0131 raporunu yay\u0131nlad\u0131. D\u00fcnyan\u0131n farkl\u0131 \u00fclkelerinden 6,000 t\u00fcketici ile g\u00f6r\u00fc\u015ferek ATM kullan\u0131m\u0131n\u0131 ve t\u00fcketicilerin g\u00fcvenlik alg\u0131lar\u0131n\u0131 ara\u015ft\u0131rd\u0131.<\/p>\n<h4 class=\"centeredMotto padding-bottom\">T\u00fcketici a\u00e7\u0131s\u0131ndan ATM\u2019lerde g\u00fcvenlik<\/h4>\n<p>ATM\u2019ler insanlar\u0131n paralar\u0131na kolayca ula\u015fabilecekleri bir kanal olurken bankalar i\u00e7in verimlili\u011fi art\u0131ran, maliyetleri d\u00fc\u015f\u00fcren ve hizmetlerini farkl\u0131la\u015ft\u0131ran bir ara\u00e7 oluyor. Yap\u0131lan ara\u015ft\u0131rmaya g\u00f6re banka m\u00fc\u015fterileri ATM\u2019leri kullan\u0131rken kendilerini her zaman g\u00fcvende hissetmiyor. Ara\u015ft\u0131rmaya kat\u0131lanlar\u0131n %65\u2019i iki haftada bir, %25\u2019i ise her hafta ATM\u2019ye gidip nakit \u00e7ekiyor. M\u00fc\u015fterilerin ATM\u2019den nakit \u00e7ekerken kendilerini g\u00fcvende hissetmemeleri banka ile ili\u015fkilerini olumsuz etkiliyor. \u00c7ok basit tedbirlerle, \u00f6rne\u011fin ATM\u2019lere g\u00fcvenlik kameralar\u0131 koyarak, bankalar\u0131n bu alg\u0131y\u0131 de\u011fi\u015ftirmesi m\u00fcmk\u00fcn.<\/p>\n<h4 class=\"centeredMotto padding-bottom\">Ki\u015fisel G\u00fcvenlik<\/h4>\n<p>ATM kullan\u0131m\u0131 ile ilgili m\u00fc\u015fteriler en \u00e7ok \u00e7evresel ko\u015fullardan \u00f6t\u00fcr\u00fc tedirgin oluyor. \u0130nsanlar\u0131n b\u00fcy\u00fck \u00e7o\u011funlu\u011fu hava karard\u0131ktan sonra zorunlu kalmad\u0131k\u00e7a ATM kullanm\u0131yor, %41\u2019i ise ATM\u2019leri g\u00fcnd\u00fcz saatlerinde de kullanmaktan endi\u015fe duyuyor.<\/p>\n<p>T\u00fcketiciler, nakit \u00e7ektikten sonra yak\u0131nda bulunan h\u0131rs\u0131zlar taraf\u0131ndan soyulmaktan korktuklar\u0131 i\u00e7in ATM kullan\u0131m\u0131ndan \u00e7ekindiklerini s\u00f6yl\u00fcyor. Ara\u015ft\u0131rmaya kat\u0131lanlar\u0131n %76\u2019s\u0131 ise genellikle nakit \u00e7ekmekten korktuklar\u0131n\u0131 s\u00f6yl\u00fcyor.<\/p>\n<p>M\u00fc\u015fterilerin b\u00fcy\u00fck bir k\u0131sm\u0131 banka \u015fubesi i\u00e7inde bulunan ATM\u2019lerden para \u00e7ekerken \u00e7ok daha g\u00fcvenli hissettiklerini s\u00f6yl\u00fcyor. Bunun nedeni olarak banka \u015fubesinde g\u00fcvenlik g\u00f6revlisi, g\u00fcvenlik kameras\u0131 gibi daha fazla g\u00fcvenlik tedbirinin bulunmas\u0131 g\u00f6steriliyor.<\/p>\n<p>Bankalar \u015fube i\u00e7inde nakit bankolar\u0131n\u0131 kald\u0131rd\u0131k\u00e7a ve ATM\u2019ler tek nakit \u00e7ekme arac\u0131 haline geldik\u00e7e insanlar\u0131n kendilerini g\u00fcvende hissetmelerini sa\u011flayacak ek g\u00fcvenlik tedbirlerini bankalar\u0131n almas\u0131 gerekiyor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avrupa\u2019da ge\u00e7ti\u011fimiz g\u00fcnlerde ya\u015fanan a\u011f sorunu nedeniyle kredi kart\u0131 kullan\u0131m\u0131n\u0131n ge\u00e7ici olarak durmas\u0131, d\u00fcnyan\u0131n hala nakit kullanmak zorunda oldu\u011funu ve manavdan benzin istasyonuna kadar her yerde hala nakit kullan\u0131ld\u0131\u011f\u0131n\u0131 g\u00f6sterdi.<\/p>\n","protected":false},"author":1,"featured_media":796,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/795"}],"collection":[{"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=795"}],"version-history":[{"count":7,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/795\/revisions"}],"predecessor-version":[{"id":1246,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/795\/revisions\/1246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/media\/796"}],"wp:attachment":[{"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/termtech.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}